Effective Date: March 1, 2026
Last Updated: March 1, 2026
Applies to: All TravelTechBD Users
1. Information We Collect
We collect information you provide directly to us and information generated through your use of our services:
- Account Information: Name, email address, username, password (encrypted), agency name, country, and contact details.
- Business Information: Agency registration number, CR number, address (Bangladesh/Oman), bank account information for billing.
- Usage Data: Pages visited, features used, log timestamps, IP address, browser type, and device information.
- Transaction Data: Booking records, ticket details, customer information entered in the system, invoices, and ledger entries.
- Communication Data: Messages sent through our contact form or support system.
We collect only the minimum data necessary to provide our travel management services effectively.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the TravelTechBD platform
- Process logins and authenticate users securely
- Send security alerts and OTP verification emails
- Manage subscriptions and billing
- Provide customer support and respond to inquiries
- Analyze usage to improve features and performance
- Send important system notifications and updates
- Comply with legal obligations
We do not use your data for advertising or sell your data to third parties.
3. Data Sharing & Disclosure
We may share your information only in these limited circumstances:
- Service Providers: Email delivery (SMTP services), hosting providers who process data on our behalf under strict agreements.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfer: In case of merger, acquisition, or sale of assets, with prior notice to users.
- Safety: To protect rights, property, or safety of TravelTechBD, our users, or the public.
We never sell your personal information to third parties for marketing purposes.
4. Cookies & Tracking
We use cookies for the following purposes:
- Session Cookies: Required for login and maintaining your session while using the platform.
- Trusted Device Cookies: To remember verified devices and skip OTP for 30 days.
- Preference Cookies: To remember your settings and preferences.
You can disable cookies in your browser settings, but this may affect platform functionality. We do not use advertising or tracking cookies.
5. Data Security
We implement industry-standard security measures to protect your data:
- All data transmission is encrypted via SSL/TLS (HTTPS)
- Database access is restricted with strong credentials
- Two-factor authentication (OTP) for new device logins
- Login alert emails for every new session
- Regular security audits and updates
- Servers hosted on secure, managed infrastructure
While we take all reasonable measures, no system is 100% immune to breaches. We will notify affected users promptly in case of a breach.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained until you request deletion or account closure.
- Transaction records: Retained for minimum 5 years for accounting/legal compliance.
- Activity logs: Retained for 1 year for security monitoring.
- Support communications: Retained for 2 years.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your account and personal data.
- Portability: Request your data in a portable format.
- Objection: Object to processing of your data.
To exercise any rights, contact us at info@traveltechbd.com.
8. Third-Party Services
Our platform may use or link to third-party services:
- Email (SMTP): Exonhost SMTP for transactional emails
- CDN: Bootstrap, Font Awesome, Google Fonts for UI assets
- Analytics: Basic server-side logging only (no Google Analytics)
Each third-party service has its own privacy policy. We are not responsible for their practices.
9. Children's Privacy
TravelTechBD is a B2B platform intended for travel agencies and business users. We do not knowingly collect information from children under 18. If we discover we have collected such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will:
- Post a notification in the system dashboard
- Send an email to registered admin users
- Update the "Last Updated" date above
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, contact us at: